Account Manager (Client Retention & Relationship Management)

Are you a relationship-driven professional looking to make an impact in a creative, fast-paced environment? Concepts Conveyed Studio is looking for a dynamic Account Manager (Client Retention & Relationship Management) to join our team in Bali. In this pivotal role, you will serve as the primary point of contact for our diverse client base, ensuring their projects are executed with excellence and their needs are consistently met. With a focus on building strong, long-term relationships, you'll be responsible for understanding client objectives, delivering exceptional service, and driving client satisfaction and retention.

Concepts Conveyed Studio is a leading creative agency in Bali, known for its innovative approach and commitment to client success. Our team is passionate about delivering high-quality, tailored solutions that help our clients achieve their business goals. We offer a collaborative and supportive work environment, where your ideas and contributions are valued. Join us and be part of a team that thrives on creativity, excellence, and client satisfaction.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain strong relationships with existing clients, ensuring their projects are executed with excellence and their needs are consistently met.
• Develop and implement strategies to improve client retention and satisfaction.
• Provide exceptional customer service, acting as the primary point of contact for clients and addressing their inquiries and concerns promptly.
• Collaborate with internal teams to ensure projects are delivered on time, within budget, and to the highest quality standards.
• Monitor client feedback and make data-driven recommendations for improvement.
• Stay up-to-date with industry trends and best practices to ensure our clients receive the most innovative and effective solutions.
• Attend client meetings and events to build and strengthen relationships.
• Work closely with the sales team to ensure a seamless transition of new clients to the account management team.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 3 years of experience in account management, client services, or a related field.
• Strong understanding of client relationship management and retention strategies.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong project management skills, with experience using tools like Asana or Trello.
• Proven track record of delivering exceptional client service and driving client satisfaction and retention.

🛠️ Keahlian

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