Customer Care Associate - Construction Projects (Bali, Indonesia)

Join New City Builders, Inc., a leading construction firm with a reputation for excellence in project delivery and client satisfaction. We are seeking a proactive and detail-oriented Customer Care Associate to represent our company in Bali’s dynamic construction market. As part of our dedicated Customer Care team, you will be the first point of contact for clients and stakeholders, ensuring their needs are met with professionalism and efficiency.

In this role, you will handle a wide range of customer inquiries, from initial project consultations to post-completion follow-ups. You will use our in-house CRM system, Salesforce, to manage client interactions and track project progress. Your ability to communicate complex construction concepts in simple terms will be crucial, as you will be bridging the gap between technical teams and our clients.

At New City Builders, Inc., we offer a collaborative work environment, opportunities for professional growth, and the chance to be part of innovative construction projects in Bali. If you are passionate about delivering exceptional customer service and have a keen interest in the construction industry, we invite you to apply and join our team.

📋 Tanggung Jawab Pekerjaan

• Manage client inquiries and project consultations, ensuring clear communication and timely responses.
• Use Salesforce to log and track customer interactions, project updates, and follow-ups.
• Coordinate with project managers and technical teams to address client concerns and provide accurate information.
• Assist in the preparation of project proposals, contracts, and other client-facing documents.
• Monitor client satisfaction and provide feedback to the management team.
• Maintain a high level of professionalism and confidentiality in all client interactions.
• Stay updated with industry trends and best practices in customer service and construction.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Construction Management, or a related field.
• Minimum 2 years of experience in customer service or a similar role within the construction industry.
• Proven ability to communicate complex information clearly and effectively.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Familiarity with Salesforce or other CRM systems is a plus.
• Excellent written and verbal communication skills in both English and Bahasa Indonesia.
• Ability to work well under pressure and in a fast-paced environment.
• Passion for the construction industry and a commitment to delivering exceptional customer service.

🛠️ Keahlian

Lowongan Terkait